PRIVACY POLICY

Welcome to Twinings

INTRODUCTION

The website www.twiningsindia.com ("Website") is owned and operated by Twinings Private Limited (TPL), a company incorporated in India with:

• Registered Office: G3/41, New Budge Budge Trunk Road, Old Dakghar, Kolkata – 700141, West Bengal, India
• Corporate Office: Unit No. 102, 1st Floor, Unitech Cyber Park, Tower B, Sector 39, Village Jharsa, Gurgaon, Haryana, India

Twinings is committed to protecting your privacy and complying with applicable data protection laws. This policy outlines:

1. What information we collect from you when you use our Website
2. How we use, manage, and protect this information

By using this Website and submitting your personal information, you confirm that you have read, understood, and agreed to this Privacy Policy, which is part of our Terms & Conditions.

BEFORE YOU BEGIN

Parts of our Website may link to third-party websites. These links are provided for your convenience. Please note:

• We do not control the content or privacy practices of third-party websites
• These sites may have different cookie policies, collect personal data, or solicit information
• We recommend reviewing the privacy policies of all external sites you visit

INFORMATION WE COLLECT

We collect data on two levels:

1. Statistical Information

Collected automatically as you browse, e.g.:

• Number of visitors
• Pages viewed
• Preferences selected
  This data is used in aggregate and does not personally identify you. It helps us improve website functionality and content.

Note: Most browsers accept cookies by default. You can modify cookie preferences in your browser settings. Blocking cookies may impact some features.

We do not combine statistical data with personally identifiable information.

2. Personal Information

Provided voluntarily by you, such as when:

• Entering a competition or promotion
• Registering on the Website
• Filling out a contact form

We may ask for:

• Required Information: e.g. name, email address
• Voluntary Information: e.g. phone number, city

We do not intend to collect sensitive personal data (e.g. passwords, health info, financial details). Please avoid submitting such information. We are not liable for any sensitive data submitted voluntarily.

USE OF PERSONAL INFORMATION

(a) How We Collect It

Only the data you provide to us knowingly and directly is collected.

(b) Retention

We retain browsing data for a maximum of 12 months unless legally required to retain it longer.

(c) How We Use It

Your information will be used only for the purpose stated at the point of collection, such as:

• Administering contests
• Contacting you regarding services or inquiries

(d) Direct Marketing

If you opt in, we may contact you via email, SMS, phone, or post with:

• Promotions and offers
• Feedback or survey requests
• Business strategy input

(e) Opting Out / Updating Your Info

You may:

• Opt out of communications at any time
• Update your personal information

To do so, email us at consumer.speak@twinings.com

(f) Sharing Your Information

We may share personal data with:

• Service providers helping us operate the Website or deliver services (e.g. running a contest)
• Only the minimum necessary data is shared
• These third parties are bound by confidentiality and restricted usage terms

Other disclosures may occur only:

• If required by law
• If you have expressly consented
• In case of acquisition or transfer of Twinings' assets

DATA SECURITY

We take appropriate technical and organisational measures to safeguard your personal data from:

• Loss
• Unauthorised access
• Alteration or destruction

We store your data only as long as necessary. However, internet transmission is not completely secure. While we do our best, we cannot guarantee 100% security during transmission. Once received, your data is handled with strict security protocols.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Website after changes means you accept the updated policy.

Note: Your personal information collected before changes to the policy will still be governed by the version of the policy in place at the time of collection, unless you provide explicit consent for different use.

CONTACT US

For any questions or concerns about this Privacy Policy or your personal data:

📧 consumer.speak@twinings.com
📞 +91-124-4189500 (Mon–Sat, 9:00 AM to 6:00 PM IST)

For grievances related to privacy, contact:

👨💼 Grievance Officer – India
📧 grievanceofficer@twinings.com
📞 +91-124-4189500