COOKIE POLICY

WHAT ARE COOKIES?

A cookie is a data file, often including a unique identifier, that is sent to your browser from a web server and stored on the hard drive of your device. Each website can send its own cookie to your browser, if allowed by your browser settings. However, to protect your privacy, your browser only allows a website to access its own cookies, not those sent by other websites.

You can choose to configure your browser to:

• Accept all cookies
• Notify you when a cookie is issued
• Block cookies entirely

Each browser is different—please refer to your browser’s ‘Help’ menu to learn how to update your cookie settings. Do note that blocking cookies may affect the functionality of this website.

HOW WE USE COOKIES

Below are the categories of cookies we use, along with their purpose:

Category 1: Strictly Necessary Cookies

These are essential for the operation of the website. For example, they support functions like shopping baskets or fraud prevention.

Notice for users:
These cookies enable you to move around the website and use its features (e.g., accessing secure areas). Without them, services like shopping carts or e-billing cannot function.

Category 2: Analytical / Performance Cookies

These cookies collect data on how visitors use the website (e.g., via Google Analytics).

Notice for users:
They help us understand which pages are visited most often and whether users encounter errors. These cookies do not collect identifiable information; data is aggregated and anonymous, used solely to improve site performance.

Category 3: Functionality Cookies

These cookies remember returning users and their preferences (e.g., username, language, region).

Notice for users:
They enable personalisation by storing your choices, such as text size, font, or language preferences. They may also support features like video playback. The information collected is usually anonymised and not used to track your activity across other sites.

Category 4: Targeting Cookies

These track your browsing habits to deliver relevant advertising content.

Notice for users:
They help serve ads based on your interests, limit ad frequency, and measure ad effectiveness. These cookies are generally placed by advertising networks with the website operator’s permission and are linked to site functionality provided by other parties. Information may be shared with advertisers and other organisations.

Category 5: Social Media Cookies

These enable you to share website content on social platforms like Facebook or Twitter.

Notice for users:
These cookies are controlled by third-party platforms. Please consult the privacy policies of the respective services to understand how their cookies work.

HOW TO CONTROL AND DELETE COOKIES

You can restrict or block cookies through your browser settings. Use your browser’s ‘Help’ section to learn how.

For detailed guidance across various browsers, visit:
 www.allaboutcookies.org

This site also provides instructions on deleting cookies and further general information.

Note: Restricting cookies may impact your ability to use certain features of our website.

CONTACTING US AND YOUR RIGHTS OF COMPLAINT

For questions, comments, or complaints about this Cookie Policy, please contact the Grievance Officer – India at:

📧 grievanceofficer@twinings.com
📞 +91-124-4189500