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PRIVACY POLICY

This http://www.twiningsindia.com website (the "Website") is owned and operated by Twinings Private Limited ("Twinings" or "we" or "us")

Twinings are committed to protecting and respecting your privacy and complying with applicable laws for the protection of personal data. This policy sets out (1) the type of information we collect from you when you visit the Website; and (2) the way we treat any information we collect from you, or that you provide to us through the Website. 

For the purpose of the lnformation Technology (Electronic Service Delivery) Rules, 2011 Twinings Private Limited, a company registered in India whose registered office is at 8, Acharya Jagdish Chandra Bose Road, Circular Court, Kolkata - 700017, W.B, India.

[This Privacy Policy forms part of the Website Terms & Conditions and by submitting your personal information to the Website, you are confirming that you have read and understood this Privacy Policy and are agreeing to the uses of your personal information described in it.]

Before you start

Parts of our Website may contain links to third party websites for your convenience and information.  When you access a third party website through such link please understand that we do not control the content and are not responsible for the privacy practices of that site even where they may contain Twinings or associated company logos.  We suggest that you carefully review the privacy policies of those websites linked from our site.  These sites may send their own cookies to users, collect data or solicit personal information.

Information collected through our Website

When you visit our Website, we may collect information on two different levels about your visit:
(1) Statistical Information, collected as you browse the site, and
(2) personal information which you knowingly give to us.

(1) Statistical Information
In general this Website automatically gathers certain usage information such as the number and frequency of visitors to our Website, very much like the television ratings that tell the networks how many people tune into the programmes. We may also invite you to interact with our Website by answering questions and selecting preferences as you move around the Website. We only use this data in an aggregated and non-personally identifiable way. The collected data helps us to determine our visitor's preferences, and to improve our Website so it is as appealing as we can make it for as many of you as possible.

Like many companies, we use "cookie" technology on our Website. These cookies are small text-only strings that store information in the memory of your browser. There are several reasons we may use cookies:

Persistent Cookies. These cookies contain only a unique number, so when you log in they can tell us whether you've visited us before or if you are a new visitor. These cookies do not obtain any personal information about you or provide us with any way to contact you, and they do not extract any information from your computer. We do use cookies to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.

Session Cookies. These cookies are used to store information about your current visit to our site, such as if you have logged in successfully or if you have entered information into an electronic form. We use these cookies to personalise information and to help with on-line services. They can also provide us with a quick and convenient means of keeping site content fresh and relevant to your interests. Our server uses cookies to help with back-end interaction as well, which improves the utility of our site by being able to securely store any personal data that you have shared with us. These cookies are deleted the moment you close your browser window.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.
We do not combine information collected through cookies with any personal information you tell us about yourself.


(2) Personal Information

(a) How we collect your personal information

The only personal information we collect from you is information you choose to provide us about yourself.

Some services and facilities on our Website we will require you to provide us with a certain minimum amount of personal information such as your name, postal address and email address in order that we can provide those services to you or to fulfill our obligations to you ("Required Information").  Typical examples where this arises include entering one of our competitions, prize draws or promotions, requesting a sample of our product or registering as a user on our Website. 

We may also ask you to provide additional information about yourself to assist in us contacting you or providing our services ("Voluntary Information"). We will make it clear what information is Required Information and what is Voluntary Information.

(b) How we use your personal information

We will use your personal information for the purpose it has been collected or any other purpose specified at the point of collection.  For example, we will retain and use your personal information for the purpose of administrating and notifying you of the results of any competitions or prize draws you have entered.

(c) Direct Marketing 

If you have agreed to receive direct marketing from Twinings we may from time to time contact you via phone, post, email or SMS text message in order to send you news and offers and to help formulate our marketing and business strategy for example, to ask your views on how we can improve our products and services, and for the purpose of analysing and researching our business, customers and products.

(d) Opting Out and Updating your personal information

Any time after you register your personal information with us you may (i) opt out of receiving any communications you have chosen to receive from us; and (ii) update your personal information by notifying us of changes to the information previously given to us.
All requests or notifications should be sent to Twinings Private Limited
C – 062C, 6th Floor,
Supermart-1, DLF Phase-IV,
Gurgaon-122002, Haryana, India.

(e) Sharing your personal information

We will sometimes need to share your personal information with third parties who we contract to help us deliver services to you and to run and administer the Website and activities run through the Website such as competitions.  The information shared with them will be limited to that necessary for them to perform the service.  They will not be authorised to make any other use of that information and will treat it confidentially.
Except as described in the previous paragraph, we do not share your personal information with any third party which is not a subsidiary or parent company of Twinings other than: (i) where it is required by law; (ii) if you specifically authorised us to do so; or (iii) in the event that substantially all of the assets of Twinings are acquired by a third party in which case personal data held by it about its customers in its databases will be one of the transferred assets.

Age restrictions
In some instances, it may not be possible to register for our services or products if you are under a certain age determined by the laws of the country where you are resident.   In such cases we may ask you your age for the purpose of establishing your eligibility.
We do not intend to collect Personal Information relating to children through our website. Any person under the age of 16 who registers on our Website will be asked to provide a parent or guardian's e mail address where confirmation will be requested before any communication is made.

Security
We take appropriate technical and organisational measures to prevent accidental or unlawful destruction or unauthorised disclosure, access or alteration to your personal information under our control. 
We will only store your data for as long as reasonably necessary in the circumstance, after which your personal information will be deleted from our systems.
However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures to try to prevent unauthorised access.
Accessing your personal information
Subject to some exceptions, you have a right upon written request and payment of a fee of £10, to have a copy of any of your personal information we hold.  

Changes to the privacy policy
Any changes that we make to this privacy policy will be posted on this page.  Please regularly check the privacy policy for changes.  Any changes that we do make to this privacy policy will apply to information provided through the Website following the revised privacy policy being posted.  Regardless of any changes we make to our privacy policy, we will continue to use your personal information collected before the change in accordance with the version of the policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.

Contact
If you have any questions about this privacy policy or your privacy, you can contact us at Twinings Private Limited
C – 062C, 6th Floor,
Supermart-1, DLF Phase-IV,
Gurgaon-122002, Haryana, India.

Copyright 2012 R.Twining and Company Limited.
Registered in #8, Acharya Jagdish Chandra Bose Road, Circular Court, Kolkata - 700017, W.B, India
 
NEW PACKS
We are happy to let you know that our teas are going to be even more premium than before. They’re going to come ensconced in lovely new packaging that is especially made to wrap in and preserve the delicate flavor of the teas.

The packaging material has been upgraded to international standards. All our primary packaging material is food grade and complies with EU Global food safety norms. This includes cartons, envelopes, tags, tea bag filter paper, thread & staple wire. Food grade materials also ensure no risk of contamination to the teas.

We use ECF virgin board cartons, which are internationally recommended as a medium for food packaging by European Food Safety Authority (EFSA) and Food and Drug Administration (FDA) in the USA.

We had also pioneered enveloped tea bags and we are now introducing VMOPP (Vacuum Metalized Monoaxely Oriented Poly propylene) envelopes. This Modern composite material not only makes the envelopes look very premium but also provides 100% barrier properties that preserve the aroma, freshness & flavour of our teas much longer, by cutting out any potential environmental factors that can impact the quality of the teas. Thanks to our new packaging, the shelf life of teas is now up to 24 months.

The tags of the tea bags are the most visible part of the brand for our consumers, especially when consumed in hotels. The new Twinings tags have a premium look and are safe for incidental food contact that will ensures safety of the tea in the cup.

Not only is the packaging even classier than before, but it’s even safer and makes the teas more fresh & aromatic. Just a few more reasons for your guests to continue enjoying the world’s finest tea experience.
STEPHEN TWINING’S INDIA VISIT
Mr. Stephen Twining’s on his first visit to India came to generate awareness and establish Twinings as a premium tea brand for discerning consumers.

To underline the brand’s glorious history, the concept of high tea was introduced in partnership with The Leela group of hotels in Delhi NCR, Bengaluru& Mumbai.

Around 70 journalists attended the event, and group and personal interviews around the event led to more than 50 articles in newspapers, magazines and websites.

Events were held at
Leela Gurgaon : 27th Feb
Mumbai Leela : 29th Feb
Bangalore Leela : 2nd March

Flow of event
After the brief introduction about Twinings by Mr. St. Twining’s, participates were served five verities of teas by Ms. Georgina (one of the tea tester/ master blender of Twinings). The idea was basically to give the participants more in depth knowledge of Teas.

Then at the latter part teas were served along with the food pairing. Food was prepared by the Executive Chiefs of each Leela.
HEALTH BENEFITS OF TEAS

A cup a day keepsthe doctor away?
Besides tea's proven therapeutic benefits, a daily cup or two of tea contributes in many other ways to a healthy lifestyle. So the next time you want to do something good for your body, put on the kettle and pour yourself a cup of health and happiness.

Take a break - Tea time is the ultimate stress break, letting you stop, stretch and stimulate your senses. You'll return relaxed, refreshed and ready to face whatever comes your way.

Stay hydrated - The body needs 50 to 85 ounces of fluid each day, and tea is a great way to get your recommended daily allowance. Its potassium even helps to maintain the body's fluid balance.

Smile more - Tea is a natural source of fluoride, which helps make your teeth stronger. Studies have shown that people who regularly drink both black and/or green tea are less likely to have cavities. The flavonoids in tea also help stop plaque, which can prevent gum disease and reduce bad breath.

Combat free radicals - Tea is an ideal source of antioxidants, which naturally help protect the body against the damaging effects of free radicals. Free radicals are highly reactive molecules that can damage our cells and cause diseases.

Discover healing herbals - Naturally caffeine free and low in calories, these refreshing infusions of fruits, flowers or herbs can help you unwind, relax, revive, or detox.
10 SECRETS TO THE PERFECT CUP

1. Choose only the tea of high quality.Keep tea in a container with a lid. Do not store it with the items of strong odours.

2. Use clean waterBoil fresh cold water. Do not use hot water or the water that has been boiled that has low oxygen because the tea will taste dull and dry. The high amount of oxygen in cold water will give excellent taste.

3. Make sure that the teapot is really clean.The tannin stains inside the teapot does not improve the taste of tea, but it gives a bitter taste. To remove such stains from the teapot, pour 2 teaspoonful of soda bicarbonate in the teapot containing boiling water, and leave it to stand for a few hours. Teapot should be cleaned every 4-6 weeks.

4. Warm up the teapot before making tea.
When the teapot is clean, pour warm water in it. Twirl it around and pour the water out. Now, the teapot will be warm enough to make tea.

5. Put tea leaves in the right quantity. To make tea, a “plus 1” formula should be applied. For example, to make tea for 2 persons, 3 teaspoonful/sachets of tea should be used. The additional 1 teaspoonful/sachet of tea will be absorbed by the teapot. Without the additional part the tea will be too weak.

6. Brewing time is vitalThe tea must be brewed in boiling water for 3-5 minutes, depending on the size of tealeaves. Large tealeaves require longer brewing time. If you want stronger tea, increase the amount of tealeaves, not the brewing time.

7. Twirl the teapot before servingTo ensure smooth taste, twirl the teapot three times one way and another three times the other way round before serving.

8. Immediate servingAfter brewing, tea must be served immediately. Do not leave tea to stand longer than 10 minutes because its taste will change.

9. Wash teapot with cold waterWash teapot with cold water. Do not clean your teapot with washing machine or washing liquid.

10. Try your own special blendsYou can mix Earl Grey tea with other fruit flavoured black teas that you like to obtain the taste with distinctive characters of your own. The art of drinking tea has endless combinations.